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Security and Fraud Education

At Harborstone, we know that your personal financial information is an asset worth protecting. Please visit this section of our website often to view our frequently updated security resources, which will keep you informed about the latest scams—and how to avoid them.

In a time when fraud, scams, and identity theft are a real concern, Harborstone uses the latest security protocols to ensure that your financial transactions and personal data remain confidential. We also provide up-to-date information about online scammers' tactics, because we believe that awareness and education are key tools in keeping your information safe.

 

  • Overview
  • Current Alerts
  • Resources
  • Security Standards

How is Harborstone helping to protect my accounts?

The security of our members' accounts and their personal information are our top priority. We would like to share what we are doing to help protect your account.

Here's what you should know:

  • All your Harborstone cards are protected against fraud, which means that you are not liable for unauthorized transactions you report to us.
  • You do not need to call us unless you see transactions you do not recognize. We are actively using our fraud-monitoring tools to look for and help us block abnormal transactions, spending, and ATM patterns.
  • We will let you know if we see unusual activity on your account.
  • We will send you a new card if we determine that to be necessary.
  • We regularly monitor Harborstone member accounts for unusual activity and encourage you to check your account activity using Online, Mobile, and Telephone Banking, as well as text and email alerts.
  • We will only call you to verify transaction information. If you receive a phone call from someone saying they are from Harborstone and asking for sensitive account information, please hang up and notify us immediately by calling the trusted Harborstone phone number.

Here's what you should do:

  • Continue using your Harborstone card(s).
  • Enroll in Harborstone's free Account Email Notifications or Mobile Text Banking by logging in to your Online Banking account, and we will let you know about specific activity in your account.
  • Switch to eStatements, get email alerts when your statement becomes available, and relax knowing your account information is safe and secure.
  • Familiarize yourself with Harborstone's Online Banking security standards.

If you notice anything unfamiliar or unusual, please notify Harborstone immediately at one of the following phone numbers specific to your suspicious account activity. Available 24-hours a day.

  • To report a lost or stolen ATM or debit card, or for general questions regarding your ATM or debit card, call 1-844-436-1732.
  • To initiate a fraud claim or a transaction dispute on your ATM or debit card, call 1-844-436-1733.
  • To report a lost or stolen personal credit card, call 1-800-558-3424.
  • To report a lost or stolen business credit card, call 1-866-552-8855.

If you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you should immediately contact the Federal Trade Commission and/or the Office of the Attorney General in your home state. You can obtain information from these sources about steps an individual can take to avoid identity theft as well as information about fraud alerts and security freezes. You should also contact your local law enforcement authorities and file a police report. Obtain a copy of the police report in case you are asked to provide copies to creditors to correct your records.

Federal Trade Commission
FTC.gov/IDTheft
1-877-438-4338
600 Pennsylvania Avenue, NW
Washington, DC 20580
Office of the Attorney General
Washington State, ATG.WA.gov
(360) 753-6200
P.O. Box 40100
Olympia, WA 98504
 
 
 

Reviewing credit reports helps you catch signs of identity theft early. Regularly check your credit report from the only true reputable website, AnnualCreditReport.com. You can get a free copy of your credit report once every 12 months from each of the three nationwide credit reporting agencies.

Equifax
Equifax.com
1-800-525-6285
P.O. Box 740241
Atlanta, GA 30374
Experian
Experian.com
1-888-397-3742
P.O. Box 2002
Allen, TX 75013
TransUnion
Transunion.com
1-800-680-7289
P.O. Box 2000
Chester, PA 19002
 
 

Thank you for your trust and valued membership.

 
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