At Harborstone, we know that your personal financial information is an asset worth protecting. In addition to the activities we do to keep your information secure, we can help you stay informed about the latest scams—and how to avoid them.


Real-Time Security and Fraud Alerts

In a time when fraud, scams, and identity theft are a real concern, Harborstone uses the latest security protocols to ensure that your financial transactions and personal data remain confidential. We will keep you updated about the latest scamming tactics to help increase awareness of security issues.

Fraud Alert: Phone Calls Asking for Personal Information

We have received reports of fake phone calls from fraudsters posing as Harborstone employees, asking members to verify or disclose personal sensitive information.

These calls are not legitimate and may even sometimes appear to come from Harborstone. We advise you to never give out your personal information unless you are positive that it’s to a trusted source. If you feel that you may have provided your personal information to these fraudsters or another untrusted source, please call us immediately.

If you receive a phone call that you are suspicious of, please hang up and dial the number to call us at (253) 584-2260 or 1-800-523-3641 to verify the validity of the call.

Phone (253) 584-2260
Phone 1-800-523-3641

How We Protect Your Account

Our members' account and personal information security is our top priority.



You do not need to call us unless you see transactions you do not recognize. We are actively using our fraud-monitoring tools to look for abnormal transactions or spending and ATM patterns—and to help us block these transactions.

We will let you know if we see unusual activity on your account.

We will send you a new card if we determine that to be necessary.

We regularly monitor Harborstone member accounts for unusual activity and encourage you to check your account activity using Online, Mobile, and Telephone Banking, as well as text and email alerts.

We will call you to verify transaction information only. If you receive a phone call from someone saying they are from Harborstone and asking for sensitive account information, please hang up and notify us immediately by calling trusted, official Harborstone phone numbers.


Continue using your Harborstone card(s).

Make sure that your contact information is updated so that important account information and new debit or ATM cards are not being sent to the wrong address. You'll also want to notify us when you have a change in your phone number or email address. This will allow us to appropriately contact you when necessary.

Switch to eStatements, get email alerts when your statement becomes available, and relax knowing your account information is safe and secure.

Familiarize yourself with Harborstone's online banking security standards.

Regularly check your credit report. You can check your credit easily online, and doing so can help catch signs of identity theft. We recommend using AnnualCreditReport.com or each of the three national credit reporting agencies (Experian, Equifax, and TransUnion) once every 12 months.


If you find yourself in one of the following situations, we're here to help. Give us a call.

Phone (253) 584-2260
Phone 1-800-523-3641

To report a lost or stolen ATM or debit card or for general questions regarding your ATM or debit card

To initiate a fraud claim or a transaction dispute on your ATM or debit card

To report a lost or stolen personal credit card

To report a lost or stolen business credit card

Identity Theft or Misuse of Your Personal Information

If you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you should immediately contact the Federal Trade Commission and/or the Office of the Attorney General in your home state. You can obtain information from these sources about steps an individual can take to avoid identity theft as well as information about fraud alerts and security freezes. You should also contact your local law enforcement authorities and file a police report. Obtain a copy of the police report in case you are asked to provide copies to creditors to correct your records.

Federal Trade Commission

600 Pennsylvania Ave. NW
Washington, DC 20580


Office of the Attorney General

Washington State, ATG.WA.gov
(360) 753-6200
P.O. Box 40100
Olympia, WA 98504



We respect the privacy of our members and recognize the importance of maintaining the confidentiality of your personal financial information. Our privacy policy outlines what Harborstone does with your personal information.

Privacy Policy


Each month, we highlight a different digital security concern to arm you with the best practices when it comes to using technology.

Secret Shopper Hoax

Read Article

SSN Scams Are on the Rise

Read Article

Check Overpayment Scams

Read Article

Avoid Phone-Based Debit Card Scams

Read Article

Avoiding IRS Scams

Read Article

Monitor Your Account Activity

Read Article


The following are non-Harborstone resources that may also be helpful in preventing identity theft or handling it should you find yourself a victim.

Credit Report

Visit Site


Visit Site


Visit Site


Visit Site

Internet Crime
Complaint Center

Visit Site

FTC Identity
Theft Site

Visit Site


We care deeply about keeping your money safe while providing you with easy access to your accounts. With the continued growth of online banking and mobile apps, there are increased needs for greater security standards to keep you and your money well protected. Here are answers to some of the most frequently asked questions regarding security.

Not seeing your question? Try a search.

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Harborstone Credit Union

Copyright © 2020 Harborstone Credit Union
All rights reserved.

P.O. Box 4207, Tacoma, WA 98438-0207
Transit/ABA Routing Number: 325180870

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