Frequently asked questions
What is the benefit of paying bills inside my online account, as opposed to one of my biller's websites?
You can pay all your bills in one place, so you only have to remember one username and password. Plus, you can better manage and control your finances by viewing your balance and paying your bills from the same website. You can see in one place where all your money is going.
How long does it take to set up a payee inside my online account?
It only takes minutes to log in and set up a new payee. And, best of all, you only have to enter payee information once. Once a payee is set up, it is fast and easy to make future payments online in just a few clicks.
Can I pay individuals, too?
Yes, you can pay just about anyone in the United States. Simply add them as a payee by entering their name and address.
Is it more secure to pay bills inside my online account or through each loan or utility provider's website?
It typically is more secure to pay your bills within your online banking account. When submitting a payment online directly to a biller, you often are required to provide your financial account information to authorize a debit from your account – the more institutions that have your financial account information, the more at risk you are of corporate security breaches.
What if the funds are not available in my account when I set up a payment online?
You can log in to your online banking account to easily transfer funds from your savings to your checking account to cover payments. Or, you have the flexibility to schedule the payment so it posts when you know the funds will be available in your checking account.
How does paying bills online help protect the environment?
By switching from paper to electronic billing, statements and payments, the average American household would save 6 pounds of paper in just one year. Plus, if 20% of U.S. households switched to electronic bills, statements and payments, more than 1.76 million trees would be saved each year.¹
¹ See www.payitgreen.org and conservatree.org/learn/EnviroIssues/TreeStats.shtml