Card Management

Lock Down a Lost or Stolen Card

Take total control of your Harborstone cards with no-nonsense tools built to lock down security, cap your spending and handle your travel plans

Frequently Asked Questions

  • You will be issued a debit card automatically when you open a checking account.

    If you already have a checking account but did not choose to receive a debit card previously, contact us to order it.

  • If your card is lost or stolen, your card account is automatically updated when you are issued a new number, and you automatically retain the ability to continue receiving fraud alerts.

  • Manage My Cards is a free service offered to all Harborstone members that allows you to turn your debit card on and off, block certain types of merchants and transactions, and set spending limits, whatever your preferences may be!

  • Log in to your Online Banking and select the Manage My Cards tab at the top of the page or log in to the Mobile App, tap More, and then Manage My Cards.

  • You cannot use Manage My Cards to cancel a card or order a new one.

    If your card is lost or stolen, use Manage My Cards to turn it off, and then call us immediately at 1-800-523-3641 to secure your account and replace your card.

  • You can use your Harborstone credit or debit card internationally. However, please let us know that you will be traveling out of the country before you leave so that we do not flag your international charges as possible fraud and freeze your account. Harborstone may also charge an international transaction fee when you use your debit card at a merchant outside of the U.S. Visit harborstone.com/rates for current rates and fees.

    There are currency-conversion fees when you use your debit card in a foreign country. If you are using an international ATM, its owner has the right to charge additional fees.

    You may be able to avoid those fees by using ATMs that are part of the CO-OP ATM Network or the Armed Forces Financial Network, which offers an overseas ATM network for the U.S. military, defense, and civilian communities, with access to funds through ATMs located at or near U.S. military bases worldwide.

  • To change the PIN for your debit card, call Valera Card Services at 1-888-886-0083.

    Please have your full debit card number, date of birth, and Social Security Number (SSN) ready if prompted.

    When presented the "Enter PIN" option, please enter a new PIN number.

  • Follow these steps to turn your card off and on with our Manage My Cards tools:

    • Log in to Online Banking or our Mobile App.
    • Go to Services.
    • Select Manage My Cards.
    • In the Mobile App, tap More first, and then go to Manage My Cards.
    • Click or tap the toggle switch next to the card you want to manage.

    That's it! You can repeat these steps to turn your card back on or off at any time.

  • Once you set a limit or turn your card on or off, the changes are instant.

  • No, these charges will not be blocked. Only one-time transactions will be blocked when your card is off.

  • Harborstone debit cards offer many benefits, including:

    Visit our Checking Accounts page to explore our checking options.

Get Started Today

  • Find a Branch

    With branches across the Pacific Northwest, chances are we're in your neighborhood.

    View Locations
  • Give Us a Call

    Talk to a local member service representative over the phone during the following hours:


    • Monday, Tuesday, Thursday, Friday: 8 a.m. - 6 p.m.
    • Wednesday: 9 a.m. - 6 p.m.
    • Saturday: 9 a.m. - 1 p.m.
    1-800-523-3641
  • Register Online

    Register for Online Banking to access your accounts, make payments, and find other helpful tools for free.

    Register for Online Banking
  • Secure Chat & Email

    Login to online banking or the mobile app to make a selection under “Contact Us” during the following hours:


    • Monday, Tuesday, Thursday, Friday: 8 a.m. - 5 p.m.
    • Wednesday: 9 a.m. - 5 p.m.
    • Saturday: 9 a.m. - 1 p.m.
    Learn more