When something looks sketchy with your debit card, turning it off quickly can stop fraud before it goes any further. Doing so gives you time to check your account, report suspicious activity, and protect your money.
Reasons our members report wanting to temporarily turn off or “freeze” their debit card are:
- They lost their card and want to prevent anyone from using it while they look for it.
- Their card was stolen, or they believe someone else has it.
- They see a charge they don’t recognize and want to stop any additional transactions while they contact us.
- They entered card information on a suspicious website or fake shopping page.
- They clicked a scam link and worry their card or account information may have been exposed.
- They shared card details by phone, text, or email before realizing it may have been a scam.
- They used the card at a compromised ATM, gas pump, or card reader and suspect skimming.
- They received a fraud alert and want to pause card activity until they verify whether the transaction is legitimate.
- They notice small “test” charges that could mean a fraudster is checking whether the card works.
- Their wallet or purse was lost or stolen, even if they are not sure someone has used the debit card.
- They suspect account takeover activity, such as unusual login attempts or changes to account information.
- They are traveling or shopping online and notice unexpected declines or alerts, which could indicate suspicious activity.
When in doubt, freeze it out
If your card is missing, you think your information may have been exposed, or you see an unfamiliar transaction, turning off your debit card can help prevent additional unauthorized purchases.
To freeze your Harborstone debit card, use the mobile app or online banking. You can also simply call us at 800-523-3641.
Once everything checks out, unfreezing your card is just as easy: Tap it back on or give us a call and get back to spending with confidence.